Trusted Health

Overview

Director of Business Operations leading 5 teams and 20 direct reports managing 300+ contractors. Reduced OPEX 30-50% through offshore partnerships while building enterprise GTM strategy for healthcare marketplace. Led strategic initiatives, analytics, and operational enablement during pandemic growth.

Responsibilities

KPIs Owned: OPEX reduction, contractor productivity, GTM pipeline, Salesforce efficiency, team retention

• Led Operations Division with 5 teams, 20 reports, 300+ contractors

• Reduced OPEX 30-50% through strategic offshore partnerships with 4 BPO vendors

• Built enterprise GTM strategy enabling 500+ prospect targeting

• Executed 15 technical projects quarterly driving revenue optimization

Project Highlights

Global Workforce Transition 300+ contractors managed manually created operational inefficiencies and unsustainable cost structure. Architected systematic offshore transition with 4 BPO vendors, reducing OPEX 30-50% while maintaining service quality.

Enterprise GTM Strategy Marketplace lacked systematic approach to enterprise client acquisition and revenue optimization. Built enterprise sales capability with 500+ prospect targeting, dynamic pricing, and structured sales organization.

Salesforce Workflow Automation Manual CRM processes created transaction delays and limited scalability during rapid growth. Restructured Salesforce objects and workflows, reducing transaction close time by 1-2 days.

Strategic Revenue Initiatives Pandemic growth required systematic approach to revenue optimization and operational efficiency. Led 15 quarterly technical projects driving systematic revenue improvements through process automation.

Tags: Director of Operations, Revenue Operations, Business Operations, Team Management, Offshore Strategy, Enterprise Sales, Salesforce Administration, Process Optimization, Strategic Initiatives